Terms and Conditions

Our river excursions take place as planned, regardless of the current weather conditions.

All participants, including minors, must sign a waiver before rafting. For minors, a legal guardian's signature on the waiver is mandatory for participation.

Reservations are required and should be made at least 24 hours in advance.

Please arrive 15 minutes before your pick up time in Grand Lake or Estes , CO. If you plan to meet us at Pumphouse Campground, please let us know and we can give you the time to meet us. Parking is limited at Pumphouse Campground and $5 cash is required to cover the parking fee at entry.

Return and Refund Policy

The number of guests are limited to just a maximum of 8 per boat. This means that we are turning away guests to maintain the level of service. For this reason, it is important to understand the cancellation policy.

We offer a 100% refund, with a deduction of $5 per person for processing fees, for cancellations made at least 30 days in advance of the scheduled rafting trip.

A 50% refund, subject to a 50% cancellation fee and $5 per person processing fees, is applicable for cancellations made between 15 and 29 days prior to the booked trip.

However, no refund will be processed for cancellations made less than 72 hours before the trip or for no-shows on the scheduled day. In the event of fewer participants showing up than initially reserved, the individual who made the reservation is responsible for the cost of all reserved spots. It's important to note that our rafting trips proceed rain or shine.

Please be aware that engaging in rafting and outdoor recreational activities inherently involves risks, and all participants are required to read and sign a "Release of Liability" waiver. Additionally, if the water levels on the scheduled river are deemed unsafe on the day of your trip, we reserve the right to make adjustments such as changing rivers, rescheduling for another day, or canceling the trip, with a full refund provided.

Privacy Policy

We are committed to protecting the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.coloradoriverexpeditions.com, mobile application, or use any other service we provide (collectively, "Services").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. Specifically, the information we collect includes:

Personal Information: Your name, email address, phone number, and other contact details.
Demographic Information: Age, gender, and other demographic data.
Usage Information: Information on how you use our website or services.

3. How We Collect Information

We collect information in the following ways:

Information You Provide: We collect information that you voluntarily provide when registering on our site, expressing an interest in obtaining information about us or our products and services, or otherwise contacting us.
Automatically Collected Information: As you navigate through our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns.

4. Use of Your Information

We use the information we collect about you to:

Provide, maintain, and improve our services;
Communicate with you, including sending emails;
Compile anonymous statistical data for internal use or for sharing with third parties;
Increase the efficiency and operation of our services;
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

5. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Third-Party Service Providers: We may share your data with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk.

7. Rights Regarding Personal Information

You have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request to pamela@coriverexpeditions.com

8. Policy Updates

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Terms and Conditions

Return and Refund Policy

Privacy Policy

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